Mira Prism App
Mira Prism app - 3.26.0
This update includes further app stability improvements.
New Features
- Updated Mute Icon to align with Web
- Message changed to Report Notes
- Implement Design to invite offline users to a call from the headset
- Implement new notifications icons for online user status in handsfree.
- Show Active Participants in a room in the list of rooms in handsfree
- Ability to Pause and Resume A Flow on a single device
Mira Prism Business App - Version 3.26.0
All features and improvements listed above for the Prism Pro app V 3.25.0 release are also included in this release.
Web suite - Version 2.15.0
New Features
- Implement Email and Text system for offline users
- Showing Room Title in the Room
- List names of Participants in the room in the Authenticated User Lobby
- Implement new notification icons for online users' status on web & the new busy state
- Early Access Program for a single Org for Mobile Browser Calling
Resolved Issues
- Improved Room Ending condition so messages are sent properly and reports are properly generated
Known Issues
For Connect 2.0, the following are known "non blocker" issues, with ways to work around these until fixed.
|
Description |
Available temporary workaround |
Frequency |
|
The tooltip that appears when the web user captures an image to inform them to request a high-quality image from the headset user |
The message appears all the time, even if the headset user can not capture the higher-resolution image because they are using an older version of the firmware, or if the image capture is not from a headset. This will be corrected in the software for a future release |
Consistent |
|
Calling a user who is offline will not tell you the user is unavailable, will ring out |
Avoid calling users who are offline |
Consistent |
|
Call reconnection currently times out after ~ 40 seconds |
Avoid remaining in extremely low bandwidth or non network available areas |
Consistent |
|
Connect 2.0 feedback screen does not display the customer-defined call resolution questionnaire. |
Leverage the existing generic survey |
Consistent |
|
Closing the Prism Pro application during a call doesn't end the call. |
Re-opening the app within a few seconds will typically re-establish the call (if Prism Pro app is closed accidentally) Otherwise, do nothing and call will end within 30 seconds, as the headset user will be deemed “offline” (if Prism Pro app is closed intentionally) |
Consistent |
|
The Prism Pro notification “Your device is offline” does not dismiss when the connection to the internet has re-established. |
Close the app and restart it |
Rare |
|
Prism Pro app performance may decrease with increased feature usage and might render the app unusable - i.e. Screen sharing, magnifying glass, picture taking/viewfinder. |
Use of iPhone SE2020 over older phones can help. Close other apps before call. Avoid iPhone being subject to extremely warm conditions. |
Rare (phone dependent) |
|
In low bandwidth conditions, the visual tile of another participant may disappear after a reconnection while the audio remains connected. |
Hang up and be re-invited back in. |
Occasional |
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