May 2022 – Mira Help Center

Mira Prism App

This update includes further app stability improvements.

New Features

Removed invited users from the contact list
Implemented countdown to limit number of times the firmware update can be bypassed
Implemented network indicator for the headset user to see their own network condition

Resolved Issues

Removed the “busy state” indicator to prevent some users being “stuck” in busy when they are actually available.
Resolved issue that could cause a crash if the audio device is not found

New Features

Enabled features for Churn Zero Success Center to be released
Removed invited users from the contact list
Guest Users will have the option to leave contact information in order to be contacted by Mira Sales at the end of their call

Resolved Issues

Updated message when screenshare is not working due to a browser update
Fixed the issue where user's annotation mode would get cleared out if another user in the call begins screenshare.
Fixed issue where user was muted after having their audio input/output device fallback on another one until they reselected the device in the Settings panel.
Fixed issue where report link wasn't showing when user initially navigates to Call Reports tab.
Removed the busy state to prevent some users being “stuck” in busy when they are actually available.

For Connect 2.0, the following are known "non blocker" issues, with ways to work around these until fixed.

Description	Available temporary workaround	Frequency
Calling a user who is offline will not tell you the user is unavailable, will ring out	Avoid calling users who are offline	Consistent
Call reconnection currently times out after ~ 40 seconds	Avoid remaining in extremely low bandwidth or non network available areas	Consistent
Connect 2.0 feedback screen does not display the customer-defined call resolution questionnaire.	Leverage the existing generic survey	Consistent
Closing the Prism Pro application during a call doesn't end the call.	Re-opening the app within a few seconds will typically re-establish the call (if Prism Pro app is closed accidentally) Otherwise, do nothing and call will end within 30 seconds, as the headset user will be deemed “offline” (if Prism Pro app is closed intentionally)	Consistent
The Prism Pro notification “Your device is offline” does not dismiss when the connection to the internet has re-established.	Close the app and restart it	Rare
Prism Pro app performance may decrease with increased feature usage and might render the app unusable - i.e. Screen sharing, magnifying glass, picture taking/viewfinder.	Use of iPhone SE2020 over older phones can help. Close other apps before call. Avoid iPhone being subject to extremely warm conditions.	Rare (phone dependent)
In low bandwidth conditions, the visual tile of another participant may disappear after a reconnection while the audio remains connected.	Hang up and be re-invited back in.	Occasional