April 2022 – Mira Help Center

April 2022

New Features

Guest Links

Guest users without a Mira account or from a different Mira org can now join multiparty calls.
Guest users will have the ability to run a Pre-Call Test prior to joining a call in the guest lobby.
Guest users will be able to preview and select their Camera/Microphone/Audio settings prior to joining a call in the guest lobby.
Members of Host org can remove a user from a call
All call participants will be able to have access to images & annotations sent within the call.

Org users can invite guest users to join a Mira Connect call by copying the call link to their clipboard and sending that URL to the intended guest user

Log-in

The log-in process has now been fully integrated with Okta to enable organizations to implement Single Sign On (including Ping Integration). For more information of getting your organization set up with SSO, please contact your Customer Success Manager or email support@mirareality.com

Connect Call Web Suite

Added network quality notifications for when other users in the call have an unstable network connection

Resolved Issues

A web user can now annotate a headset user's feed when the headset user disconnects and reconnects to a network.
All users navigating to http:// links will be redirected to https://.

New Features

Firmware now includes an automatic recovery feature for “frozen headsets”, which is observed to happen during device transport or idle conditions
Upon detecting a frozen state, the firmware will now recover functionality within 40 seconds

This update includes further app stability improvements.

New Features

Users will see the newly updated message notifying them when their phone hits a Severe State or a Critical State.
Headset users will receive a notification when other participants in the call are experiencing poor network quality.
Headset users will only ring the receiver if they have successfully connected and published to OpenTok.

Resolved Issues

Fixed an error that could prevent scrolling through messages after disconnecting and reconnecting
Image preview will be shown without distortion
Headset users will see users in 'invited' status on their Connect contact list.
Fixed issue where messages were not being sent to the headset user after reconnecting.
Resolved an out of memory crash

For Connect 2.0, the following are known "non blocker" issues, with ways to work around these until fixed.

Description	Available temporary workaround	Frequency
Calling a user who is offline will not tell you the user is unavailable, will ring out	Avoid calling users who are offline	Consistent
Call reconnection currently times out after ~ 40 seconds	Avoid remaining in extremely low bandwidth or non network available areas	Consistent
Connect 2.0 feedback screen does not display the customer-defined call resolution questionnaire.	Leverage the existing generic survey	Consistent
Closing the Prism Pro application during a call doesn't end the call.	Re-opening the app within a few seconds will typically re-establish the call (if Prism Pro app is closed accidentally) Otherwise, do nothing and call will end within 30 seconds, as the headset user will be deemed “offline” (if Prism Pro app is closed intentionally)	Consistent
The Prism Pro notification “Your device is offline” does not dismiss when the connection to the internet has re-established.	Close the app and restart it	Rare
Prism Pro app performance may decrease with increased feature usage and might render the app unusable - i.e. Screen sharing, magnifying glass, picture taking/viewfinder.	Use of iPhone SE2020 over older phones can help. Close other apps before call. Avoid iPhone being subject to extremely warm conditions.	Rare (phone dependent)
In low bandwidth conditions, the visual tile of another participant may disappear after a reconnection while the audio remains connected.	Hang up and be re-invited back in.	Occasional

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