March 2022 – Mira Help Center

Mira Prism App

This update includes further app stability improvements.

Fixed issue that could cause the message confirming that the WiFi network connection is re-established to appear multiple times. This message now correctly only appears once when the connection is confirmed.
Improved communication in the Headset when the User is logged out due to an error.
Improved performance in 1:1 calls by reducing features only relevant for multiparty calls.
Resolved issue that could cause a crash when attaching a Photo to a user workflow
Updated the Call Rating Experience to make it easier to supply post-call feedback in the Prism Pro Headset to support product improvements.

New call link creation feature

Ability to create and share call links in addition to creating and joining instant meetings, for users who already have Mira accounts

Connect 2.0 bug fixes and improvements

Added ability to auto log out a User after an Idle period for security purposes.
Optimized the video aspect of the Headset video feed when using the Web Suite
Added a precall network test option to the Web Suite so you have the opportunity to validate the network condition before starting a call.
Updated the Call Rating Experience to make it easier to supply post-call feedback on the Web Suite to support product improvements.
Improve new version available banner announcement message on the web to include a link to the release note to learn what's new in this release.

For Connect 2.0, the following are known "non blocker" issues, with ways to work around these until fixed.

Description	Available temporary workaround	Frequency
Calling a user who is offline will not tell you the user is unavailable, will ring out	Avoid calling users who are offline	Consistent
Call reconnection currently times out after ~ 40 seconds	Avoid remaining in extremely low bandwidth or non network available areas	Consistent
Connect 2.0 feedback screen does not display the customer-defined call resolution questionnaire.	Leverage the existing generic survey	Consistent
Closing the Prism Pro application during a call doesn't end the call.	Re-opening the app within a few seconds will typically re-establish the call (if Prism Pro app is closed accidentally) Otherwise, do nothing and call will end within 30 seconds, as the headset user will be deemed “offline” (if Prism Pro app is closed intentionally)	Consistent
The Prism Pro notification “Your device is offline” does not dismiss when the connection to the internet has re-established.	Close the app and restart it	Rare
Prism Pro app performance may decrease with increased feature usage and might render the app unusable - i.e. Screen sharing, magnifying glass, picture taking/viewfinder.	Use of iPhone SE2020 over older phones can help. Close other apps before call. Avoid iPhone being subject to extremely warm conditions.	Rare (phone dependent)
In low bandwidth conditions, the visual tile of another participant may disappear after a reconnection while the audio remains connected.	Hang up and be re-invited back in.	Occasional