February 2022 – Mira Help Center

Mira Prism App

This update includes further app stability improvements.

Fixed issue that in some cases could give false indications whether a user is online and available for a call or offline
Improved behavior for both video and messaging when switching from WiFi to cellular connection
Fixed issue that could cause calls to keep ringing after Wifi Connection is lost

All features and improvements listed above for the Prism Pro app V 3.20.0 release are also included in this release.

*New call link creation feature*

Ability to create and share call links to schedule Connect calls, in addition to creating and joining instant meetings, for users who already have Mira accounts who are in your Organization. See the following article for further details on how to use this feature: Using Connect: Web Suite (Connect 2.0)

Connect bug fixes and improvements

Improved the logic when placing a call if the connection is not stable while initiating. This will prevent the receiver from receiving a call if the initiator is experiencing connection issues.
Updated messaging to indicate network connection issue when a call is not successfully connected so the user can validate their network.
Fixed issue where the mute indicator is not correctly reflected to other participants in the call when the user's camera is in use by Microsoft Teams.
Fixed issue that could cause some users to appear as Unknown in Connect call reports.
Fixed issue where a headset user was not visibly in the participants list after switching from wifi to cellular.

For Connect 2.0, the following are known "non blocker" issues, with ways to work around these until fixed.

Description	Available temporary workaround	Frequency
Calling a user who is offline will not tell you the user is unavailable, will ring out	Avoid calling users who are offline	Consistent
Call reconnection currently times out after ~ 40 seconds	Avoid remaining in extremely low bandwidth or non network available areas	Consistent
Connect 2.0 feedback screen does not display the customer-defined call resolution questionnaire.	Leverage the existing generic survey	Consistent
Closing the Prism Pro application during a call doesn't end the call.	Re-opening the app within a few seconds will typically re-establish the call (if Prism Pro app is closed accidentally) Otherwise, do nothing and call will end within 30 seconds, as the headset user will be deemed “offline” (if Prism Pro app is closed intentionally)	Consistent
The Prism Pro notification “Your device is offline” does not dismiss when the connection to the internet has re-established.	Close the app and restart it	Rare
Prism Pro app performance may decrease with increased feature usage and might render the app unusable - i.e. Screen sharing, magnifying glass, picture taking/viewfinder.	Use of iPhone SE2020 over older phones can help. Close other apps before call. Avoid iPhone being subject to extremely warm conditions.	Rare (phone dependent)
In low bandwidth conditions, the visual tile of another participant may disappear after a reconnection while the audio remains connected.	Hang up and be re-invited back in.	Occasional