Mira Prism App
Mira Prism app - Version 3.18.0
This update includes further app stability improvements.
- We have added a new and improved zoom feature to make it easier to review diagrams and instructions shared via screen share easier.
Mira Prism Business App - Version 3.18.0
All features and improvements listed above for the Prism Pro app V 3.18.0 release are also included in this release.
Web suite - Version 2.7.0
Connect 2.0 bug fixes and improvements
- Call reports are only accessible to users that have successfully joined the call.
- We have removed the ability to request new insights from the Insights Dashboard.
- We have added improved guidance for users when they experience audio issues due to lacking permissions to access the mic or camera
- We have resolved an issue where users were not notified about incoming calls on the call on the feedback screen.
Known Issues
For Connect 2.0 the following are known "non blocker" issues, with ways to work around these until fixed.
| Description | Available temporary workaround | Frequency |
| Logging in on more than one client (web/headset) may become unreachable. | Log out of all devices except one | Consistent |
| Calling a user who is offline will not tell you the user is unavailable, will ring out | Avoid calling users who are offline | Consistent |
| Call reconnection currently times out after 4 seconds |
Avoid remaining in extremely low bandwidth or non network available areas for longer periods than 4 seconds | Consistent |
| Messages sent during the reconnection of the call will be lost to the receiver |
Avoid sending messages while reconnection in progress | Consistent |
| Connect 2.0 feedback screen does not display the customer-defined call resolution questionnaire. |
Leverage the existing generic survey | Consistent |
| Closing the Prism Pro application during a call doesn't end the call. |
Re-opening the app within a few seconds will typically re-establish the call (if Prism Pro app is closed accidentally) Otherwise, do nothing and call will end within 30 seconds, as the headset user will be deemed “offline” (if Prism Pro app is closed intentionally) |
Consistent |
| The incoming message notification and new message indicator (blue dot in the icon) do not always show up for new messages. | Keep message tray open on Web will ensure message is received even if message notification isn’t received. | Occasional |
| The Prism Pro notification “Your device is offline” does not dismiss when the connection to the internet has re-established. | Close the app and restart it | Rare |
| Video feed from the web to headset shows artifacts in low bandwidth conditions to the headset user until the video is turned off and back on again. |
Switch the webcam off and on again to resolve | Rare |
| Prism Pro app performance may decrease with increased feature usage and might render the app unusable - i.e. Screen sharing, magnifying glass, picture taking/viewfinder. |
Use of iPhone SE2020 over older phones can help. Close other apps before call. Avoid iPhone being subject to extremely warm conditions. |
Rare (phone dependent) |
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