Table of contents
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11. Ending a call
1. What is "Connect"?
- Mira Connect enables calls to be made between Mira Prism Headset users (such as those working on-site) and remote Desktop or laptop users (such as those working off-site)
- Remote based users can log into the Mira web suite with a Mira account (guest invites coming soon) to make or receive calls to via the Mira Connect application.
- Calls can be made to Mira Headset users; or to other Mira web suite users.
- Currently, Connect calls are 1:1 (Multi-party Connect calling coming soon).
Mira Connect: Overview Video
2. Requirements to use the Mira web suite
- A Mira account (Connect invite guest links coming soon).
- An internet connection. For more information on connectivity requirements, visit network requirements.
- A desktop/laptop running Chrome or Edge. Other desktop browsers are not supported, nor are Mobile browsers. No app downloading required.
Supported Web Browsers: Desktop
3. Accessing the Mira web Suite
- Visit the Mira website (https://www.mirareality.com/) and select "log-in". OR bookmark the web suite URL (https://suite.mirareality.com/).
- Use your Mira account to log into the web suite.
4. Making a call
- To make a call using Connect, select who you'd like to call from your contacts list on the dashboard:
- OR you can open Connect via the app launcher in the top right corner of the Mira web suite and access your contacts list from there.
- Select "call" (or the green phone icon which appears to the side of the contact when selecting from dashboard) to initiate the Connect call with the selected participant.
- Note: your Contacts list will only include contacts who share the same team(s) as you. For more information on setting up teams in your Mira organizations, visit creating & managing Teams.
Helpful Tip: Contact status explained
- A contact with a green dot next to their ID icon is online and available.
- A contact with a red dot next to their ID icon is online but is on another call ("busy").
- A contact with a gray dot next to their ID icon is offline will display with a gray dot*.
- *If you attempt to contact a user who is offline or busy and they have entered a cell number in their profile, that person will receive notification letting them know someone has attempted to call them via Mira Connect.
5. Receiving a call
- If you're logged into the web suite with a tab open on your laptop or desktop with an internet connection, you'll be able to receive calls.
- When someone calls you, you will be notified with a dialing sound and pop-up message in the tab of your browser. To accept the call, click on the green answer button.
6. Accepting web browser camera and microphone permissions
- If you are performing your first call on this browser, you may be prompted to enable microphone and camera access.
- If a dialogue pops up requesting to use your microphone and camera, click allow.
- If you are using Chrome for Windows, you may see the following permissions dialogue directing you to the upper corner of your chrome window where you'll be able to unblock the Mira web suite url to access your microphone and webcam:
7. Adjusting audio and video input/output settings
- You can change the audio in, audio out, and video settings using the "gear" settings icon in the call, then selecting from the dropdown list.
- The options presented will be those devices which are accessible to your laptop or desktop, via your device's operating system.
8. Using the in-call features
Once in a Connect session, you have a selection of extended features available to help enhance your ability to guide/direct a Mira headset participant.
i. Muting and unmuting your microphone
- If you would like to enable or disable your microphone, click the microphone button along the bottom of the screen. The microphone will be "on" by default when starting a call.
ii. Sharing and unsharing your webcam
- If you would like to enable or disable your webcam, click the video button.
- The webcam will be set "off" by default when starting a call.
- Your webcam will be displayed in the upper right of the Connect call window when it is on.
iii. Sending messages
- In addition to speaking to the headset user, you can also send messages.
- Use the message feature in loud environments or in situations in which you want to ensure you are properly heard, or for sharing serial numbers or other types of text-based reference information which can be challenging to communicate verbally.
- Click the message button in the bottom right to open up the message dialogue.
- Type your message.
- Click send or hit return on your keyboard to send your message.
- Helpful tip: All messages are saved and made available in the call report.
- Consider using messages to document steps during a work procedure which you can extract from call reports to then re-purpose into work instructions for use with Mira Flow.
- A Headset user cannot send messages back
iv. Making annotations
- While on a call, you have the ability to make annotations to visually call out objects and locations on any video stream you're receiving.
- To make an annotation, click the start annotation button in the bottom left of the call window.
- The video feed will freeze as a screenshot.
- Use your mouse or trackpad to draw your annotations over the screenshot.
- Click the send button in the bottom left to send your annotated screenshot to the user in the headset.
v. Sharing your screen, window, or tab
- While on a Connect call, you can also share a screen with the headset user.
- To share live content from your laptop of desktop with the headset user, click the screen sharing icon:
- Use the Your Entire Screen tab to share a full desktop screen.
- Use the Application Window tab to share one specific application window.
- Use the Chrome Tab to share another tab within your web-browser.
9. Auto adjusting for network connectivity
- If the available network bandwidth changes during the call - impacting the call's in/out bitrate - the call will dynamically adjust to support the call automatically.
- In low bandwidth environments, the call will always prioritize maintaining the audio first, followed by the streamed video framerate, and the streamed video resolution.
10. Auto call reconnecting
- If you or the person you are calling encounter a reduction in network connectivity below the required level to continue the call, the Connect system will automatically attempt to reconnect the call for a period of time (up to 4 seconds currently) before ending the call.
- If the network connectivity is re-established within that period of time, the call will continue. Both users will be notified via a message confirming the call has entered into a reconnection state.
11. Ending a call
- To end a call, simply click on the red end call button.
12. Providing call feedback
- After ending a call, you will be presented with the call feedback page.
- Click thumbs up or thumbs down and optionally add a note to share your call experience and help us continue to improve Connect.
11. Accessing call report(s)
- A report of the call is made available to participants in the call, which can be accessed under the Connect app page. Click on the "call reports" tab to view a list of all call reports available to you, and then click into a specific call time/date to open call details
- The call report enables you to view any shared media during the call, as well as the participants, date, time, and length of call.
- Helpful tip: Call reports are only available to participants involved in the call, for the purposes of ensuring data privacy.