Using Connect: Web Suite

 

Table of contents

Click a title to jump straight to the section.

 

1. What is "Connect" on the Mira web suite?

2. Requirements to access the Mira web suite 

3. Accessing the Mira web Suite

4. Creating a new call & using call links

5. Calling a specific contact

6. Receiving a call

7. Accepting web browser camera and microphone permissions

8. Adjusting audio and video input/output settings

9. Using the in-call features

i. Muting/unmuting audio

ii. Sharing/unsharing webcam

iii. Sending text messages

iv. Making annotations

v. Sharing your screen, window, or tab

10. Inviting other users to a call (multiparty calling)

11. Auto adjusting for network connectivity

12. Auto call reconnecting

13. Ending a call

14. Providing Call Feedback

15. Accessing Call report(s)

16. Setting up a Connect call via MS Teams or Zoom

 

1. What is "Connect"?

• Mira Connect enables calls to be made between Mira Prism Headset users (such as those working on-site) and remote Desktop or laptop users (such as those working off-site)
• Remote based users can log into the Mira web suite with a Mira account (guest invites coming soon) to make or receive calls to via the Mira Connect application.
• Calls can be made to Mira Headset users; or to other Mira web suite users (up to 10 people in a call)

Mira Connect: Overview Video

 

2. Requirements to use the Mira web suite 

• A Mira account (Connect invite guest links coming soon).
• An internet connection. For more information on connectivity requirements, visit network requirements.
• A desktop/laptop running Chrome or Edge. Other desktop browsers are not supported, nor are Mobile browsers. No app downloading required.

 Supported Web Browsers: Desktop

 

3. Accessing the Mira web Suite

• Visit the Mira website (https://www.mirareality.com/) and select "log-in". OR bookmark the web suite URL (https://suite.mirareality.com/).
• Use your Mira account to log into the web suite.

 

4. Creating a new call & using call links

• To make a new Connect call select "New Call" button next to Contacts. The "New Call" button gives you the ability to create and share call links in addition to creating and joining instant meetings, for users that already have a Mira account within your Mira organization. When selected there are two options to initiate a new call:
  • Copy Call Link to clipboard 
  • Create and Join New Call Now
• Copy Call Link
  • When you copy a call link you can send a Mira Connect Call to other users via email, calendar invite, instant message, etc. 
  • Each call link will be entirely unique and does not expire. The links will only work with users in your same Mira organization for security purposes - preventing random people or bots from joining a meeting uninvited. 
• Create and Join New Call Now
  • This will enable you to instantly start a Mira Connect call and enable other participants to either join via a link copied to clipboard for sharing, or invite users yourself from within the call (see step 10).
• Headset users will need to be invited using Multiparty Calling after the call has been initiated. 

5. Calling a specific contact

• To make a call using Connect, select who you'd like to call from your contacts list on the dashboard:

• OR you can open Connect via the app launcher in the top right corner of the Mira web suite and access your contacts list from there.
• Select "call" (or the green phone icon which appears to the side of the contact when selecting from dashboard) to initiate the Connect call with the selected participant.

• Note: your Contacts list will only include contacts who share the same team(s) as you. For more information on setting up teams in your Mira organizations, visit creating & managing Teams.

Helpful Tip: Contact status explained

• A contact with a green dot next to their ID icon is online and available.
• A contact with a red dot next to their ID icon is online but is on another call ("busy").
• A contact with a gray dot next to their ID icon is offline will display with a gray dot*.
• *If you attempt to contact a user who is offline or busy and they have entered a cell number in their profile, that person will receive notification letting them know someone has attempted to call them via Mira Connect.

6. Receiving a call

• If you're logged into the web suite with a tab open on your laptop or desktop with an internet connection, you'll be able to receive calls.
• When someone calls you, you will be notified with a dialing sound and pop-up message in the tab of your browser. To accept the call, click on the green answer button.

 

7. Accepting web browser camera and microphone permissions

• If you are performing your first call on this browser, you may be prompted to enable microphone and camera access.
• If a dialogue pops up requesting to use your microphone and camera, click allow.

• If you are using Chrome for Windows, you may see the following permissions dialogue directing you to the upper corner of your chrome window where you'll be able to unblock the Mira web suite url to access your microphone and webcam:

8. Adjusting audio and video input/output settings

• You can change the audio in, audio out, and video settings using the "gear" settings icon in the call, then selecting from the dropdown list.

• The options presented will be those devices which are accessible to your laptop or desktop, via your device's operating system. 

9. Using the in-call features

Once in a Connect session, you have a selection of extended features available to help enhance your ability to guide/direct a Mira headset participant. 

i. Muting and unmuting your microphone

• If you would like to enable or disable your microphone, click the microphone button along the bottom of the screen. The microphone will be "on" by default when starting a call.

ii. Sharing and unsharing your webcam

• If you would like to enable or disable your webcam, click the video button.
• The webcam will be set "off" by default when starting a call.
• Your webcam will be displayed in the upper right of the Connect call window when it is on.

iii. Sending messages

• In addition to speaking to the headset user, you can also send messages.
• Use the message feature in loud environments or in situations in which you want to ensure you are properly heard, or for sharing serial numbers or other types of text-based reference information which can be challenging to communicate verbally.

1. Click the message button in the bottom right to open up the message dialogue.
2. Type your message.
3. Click send or hit return on your keyboard to send your message.

• Helpful tip: All messages are saved and made available in the call report.
• Consider using messages to document steps during a work procedure which you can extract from call reports to then re-purpose into work instructions for use with Mira Flow.
• A Headset user cannot send messages back

iv. Making annotations

• While on a call, you have the ability to make annotations to visually call out objects and locations on any video stream you're receiving.

1. To make an annotation, click the start annotation button in the bottom left of the call window.
2. The video feed will freeze as a screenshot.
3. Use your mouse or trackpad to draw your annotations over the screenshot.
4. Click the send button in the bottom left to send your annotated screenshot to the user in the headset.

v. Sharing your screen, window, or tab

• While on a Connect call, you can also share a screen with the headset user.
• To share live content from your laptop of desktop with the headset user, click the screen sharing icon:

1. Use the Your Entire Screen tab to share a full desktop screen.
2. Use the Application Window tab to share one specific application window.
3. Use the Chrome Tab to share another tab within your web-browser.

10. Inviting other users to the call (Multiparty calling)

• Once the Connect call has started, any web user can invite additional participants by selecting the invite icon from the menu on the top right hand side bar. (Please note headset users cannot add additional participants):

• Online users will appear at the top of the list, with a green circle next to their name. You may select up to 9 users (for a total of 10 users in the call).  Once all the participants you’d like to invite have been selected, click the “Invite” button at the bottom of the side bar. You may add any combination web or headset users.
  • • • A contact with a green dot next to their ID icon is online and available.
      • A contact with a red dot next to their ID icon is online but is on another call ("busy").
      • A contact with a gray dot next to their ID icon is offline.

• You’ll see the users appear in the participants list next to the right hand side bar with a loading icon until they accept, decline, or miss the call.
• To change the users in your main view, hover over their tile and select the pushpin button. This will pin that user to your larger dominant screen:

 

11. Auto adjusting for network connectivity

• If the available network bandwidth changes during the call - impacting the call's in/out bitrate -  the call will dynamically adjust to support the call automatically.
• In low bandwidth environments, the call will always prioritize maintaining the audio first, followed by the streamed video frame-rate, and the streamed video resolution.

12. Auto call reconnecting 

• If you or the person you are calling encounter a reduction in network connectivity below the required level to continue the call, the Connect system will automatically attempt to reconnect the call for a period of time (up to 4 seconds currently) before ending the call.
• If the network connectivity is re-established within that period of time, the call will continue. Both users will be notified via a message confirming the call has entered into a reconnection state.

13. Ending a call

• To end a call, simply click on the red end call button.

14. Providing call feedback

• After ending a call, you will be presented with the call feedback page.
• Click thumbs up or thumbs down and optionally add a note to share your call experience and help us continue to improve Connect.

 

15. Accessing call report(s)

• A report of the call is made available to participants in the call, which can be accessed under the Connect app page. Click on the "call reports" tab to view a list of all call reports available to you, and then click into a specific call time/date to open call details
• The call report enables you to view any shared media during the call, as well as the participants, date, time, and length of call.
• Helpful tip: Call reports are only available to participants involved in the call, for the purposes of ensuring data privacy.

 

 

 

16. Setting up a Connect call via MS Teams or Zoom

This is a temporary solution to enable multiple guest participants  or over 10 participants to be able to observe the view shared by a Mira Prism headset during a Connect call. (You can use Multiparty Calling to call up to 9 people in your organization)

 

The person due to make or receive the Connect call with the Headset User (known as the "Remote Expert") should first log into their Organization's Mira Enterprise suite on their workstation with their support web browser (latest version of Chrome or Edge), and leave as an open tab. This will ready the Remote Expert to be able to share their screen on the Zoom or MS Teams call with the Remote Participants (other persons invited to the Zoom or MS Teams call).

1. Start the meeting with Zoom or MS Teams, including the further remote participants.
2. Ensure the Headset user is logged into the Mira Prism app on their headset so they are able to receive or make a Connect call (The user will appear on the Mira Connect contact list with a green dot if logged in and connectivity available).
3. Initiate Zoom or MS Team screen sharing, and ensure “Include System Audio” (MS Teams) or "Include Computer Audio" (Zoom) is selected as appropriate.
4. Select "Screen share" within the Zoom or MS Teams call, and share the browser tab logged into the Mira web suite.
5. From within the Mira web suite, you can now start a Mira Connect call.
6. You will now be using MS Teams or Zoom to broadcast the headset user's POV in the Mira Connect call to other remote participants on the MS Teams or Zoom call.

NOTE: Only the headset user and Remote Expert (the participant on the Zoom or MS Teams call logged into the Mira web suite on the other end of the Connect call, and sharing their screen) will have continuous bi-directional communication.  This means other remote participants on the Zoom or MS Teams call will be able to hear the headset wearer, but will not be able to speak with the headset user directly.

• The result is the Remote Expert must act as the moderator/go-between during the call, which removes direct cross-talk back and forth with the headset user and remote participants.

General Best Practices

• Test in advance on the exact systems that will be used during a demo or live trial, in order to get familiar with the configurations, and minimize any surprises.
• Manage Expectations: Remote participants will experience slightly increased lag.  They are viewing a video call within a video call. 
• Use bluetooth headphones on the headset side to eliminate risks of feedback noise on the call. Learn more about bluetooth headphone recommendations for Mira Prism.
• If you are demonstrating a Connect call taking place the Prism headset via a Zoom or MS Teams call (ie the headset is near your work station laptop or desktop conducting the Zoom call to display the headset user via the webcam), you will experience audio feedback between the headset phone mic and speakers, and the work station mic and speakers. To resolve this, ensure the microphone on the MS Teams or Zoom call is muted on the work station near the headset).
• Ensure audio sharing is enabled on MS Teams or Zoom.  This permits the audio from the Mira Connect session to be shared with other participants. 

• • Note: Audio shared with "Share System Audio" enabled is supported in one direction, the remote participant(s) will be able to hear the headset user.  Two-way audio to the headset user is restricted to the Remote Expert only.  This enables the Remote Expert to administer the call and minimize distractions to the headset user from remote participant cross-talk.