Mira Prism App
Mira Prism app - Version 3.16.0
This release includes further Connect 2.0 features which will be made available to all users in October. Further clarification on this update to follow.
OTA Firmware
- All users regardless of their role (members, admin, owner) will be able to initiate the OTA Firmware update download and installation process.
Connect 2.0 Improvements
- Resolved issue where spaces were shown between participants in the call participant list
- Please note that these improvements are only visible to customers who are currently part of the Connect 2.0 EAP Program.
Mira Prism Business App - Version 3.16.0
All features and improvements listed above for the Prism Pro app V 3.16.0 release are also included in this release.
Web suite - Version 2.5.0
Improvements
- Leading and trailing spaces on user registration text inputs are now being trimmed to ensure accidental spaces don't cause registration failures.
- Deactivated users are now not able to log in and access the application.
- New users will be asked to enter their first and last names separately to address formatting and display issues.
Connect 2.0 Improvements
Connect 2.0 bug fixes and improvements to accompany app update and readying ability for future multiparty calling capability, including:
- Annotations now resize correctly when the browser window dimensions change.
- Incoming message notifications are now showing reliably.
- Annotation mode now always selects the video feed which is in focus.
- Annotation now also works on screen shares.
Known Issues
For Connect 2.0 partners who have received access, the following are the existing set of known "non blocker" issues, with ways to workaround these until fixed.
|
Description |
Available temporary workaround |
Frequency |
|
Logging in on more than one client (web/headset) may become unreachable. |
Log out of all devices except one |
Consistent |
|
Calling a user who is offline will not tell you the user is unavailable, will ring out. |
Avoid calling users who are offline |
Consistent |
|
Users may become stuck in a busy state although they are not actively in a call. |
Initiate a call to an available user as a busy user |
Rare |
|
Call reconnection currently times out after 4 seconds. |
Avoid remaining in extremely low bandwidth or non-network available areas for longer periods than 4 seconds |
Consistent |
|
Messages sent during the reconnection of the call will be lost to the receiver. |
Avoid sending messages while reconnection in progress |
Consistent |
|
Users joining on Windows 10 PC’s may not be able to be heard by other call participants even though their microphone is unmuted |
Link to web article to deactivate "give app exclusive control" setting in OS |
Rare (dependent on computer settings) |
|
Connect 2.0 feedback screen does not display the customer defined call resolution questionnaire. |
Leverage the existing generic survey |
Consistent |
|
Closing the Prism Pro application during a call doesn't end the call. |
Re-opening the app within a few seconds will typically re-establish the call (if prism pro app is closed accidentally) Otherwise, do nothing and call will end within 30 seconds, as the headset user will be deemed “offline” (if prism pro app is closed intentionally) |
Consistent |
|
The Prism Pro notification “Your device is offline” does not dismiss when the connection to the internet has re-established. |
Close the app and restart it |
Rare |
|
Users will see reports to any call they are invited to |
Disregard reports generated from missed, cancelled, and declined calls |
Consistent |
|
Incoming calls are not reliably showing up to the receiver |
Refresh the page as both caller and callee if on web browser and initiate the call again |
Rare |
|
Video feed from the web to headset shows artifacts in low bandwidth conditions to the headset user until the video is turned off and back on again. |
Switch the webcam off and on again to resolve |
Rare |
|
Prism Pro app performance may decrease with increased feature usage and might render the app unusable - i.e. Screen sharing, magnifying glass, picture taking/viewfinder, audio indicators. |
Use of iPhone SE2020 over older phones can help. Close other apps before call. Avoid using screen-share. Avoid iPhone being subject to extremely warm conditions. |
Rare (phone dependent) |
Multi-party
|
Pinned users who disconnect remain in the pinned state instead of being unpinned and their stream being removed. |
Unpin the user |
Consistent |
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