Using Connect: Web Suite (Connect 1.0)

 

Table Of Contents

Click on header to jump straight to section.

 

1. What is "Connect"?

2. Requirements to access the Mira web suite 

3. Accessing the Mira web Suite

4. Making a call

5. Receiving a call

6. Accepting web browser camera and microphone permissions

7. Adjusting audio and video input/output settings

8. Using the in-call features

i. Muting & unmuting audio

ii. Sharing & unsharing webcam

iii. Sending text messages

iv. Making annotations

v. Sharing your screen, window, or tab

9. Ending a call

10. Accessing Call report(s)

 

1. What is "Connect"?

• Mira Connect enables calls to be made between Mira Prism Headset users (such as those working on-site) and remote Desktop or laptop users (such as those working off-site)
• Remotely based users can log into the Mira web suite with a Mira account (guest invites coming soon) and make or receive calls to via the Mira Connect application.
• Calls can be made to Mira Headset users, or other Mira web suite users. 
• Currently, Connect calls are 1:1 (Multi-party Connect calling coming soon).

Mira Connect: Overview Video

 

2. Requirements to use the Mira web suite 

• A Mira account (Connect invite guest links coming soon).
• An internet connection. For more information on network requirements. 
• A desktop/laptop running Chrome or Edge. Other desktop browsers are not supported, nor are Mobile browsers. No app downloading required.

 Supported Web Browsers on your Desktop

 

 

3. Accessing the Mira web Suite

• Visit the Mira website (https://www.mirareality.com/) and select "log-in". OR bookmark the web suite URL (https://suite.mirareality.com/).
• Use your Mira account to log into the web suite.

 

4. Making a call

• To make a call using Connect, select who you'd like to call directly from your contacts list shared on the dashboard.

• OR you can open Connect via the app launcher in the top right corner of the Mira web suite and access you Contacts list from there.

• Your Contacts list will only include contacts who share the same team(s) as you. For more information on setting up teams in your Mira organizations, visit creating & managing Teams.

• Select call (or the green phone icon which appears to the side of the contact) to initiate the Connect call with the selected participant.

• Your Contacts list will only include contacts who share the same team(s) as you. For more information on setting up teams in your Mira organizations, visit creating & managing Teams.

Helpful Tip: Contact status explained

• A contact with a green dot associated to their ID icon is online and available.
• A contact with a red dot associated to their ID icon is online but is on another call ("busy").
• A contact with a gray dot associated to their ID icon is offline will display with a gray dot*.
• *If you attempt to contact a user who is offline or busy and they have entered a cell number in their profile, the Connect system will send that person an automated text message notification to let them know someone has attempted to call them via Mira Connect.

5. Receiving a call

• You can receives calls when you're logged into the web suite with a tab open on your laptop or desktop with an internet connection - this will register you as online.
• When someone calls you, you will be notified with a dialing sound and pop-up message in your the tab on your browser. To accept the call, click on the green answer button.

 

6. Accepting web browser camera and microphone permissions

• If you are performing your first call on this browser, you may be prompted to enable microphone and camera access.
• If a dialogue pops up requesting to use your microphone and camera, click allow.

• If you are using Chrome for Windows, you may see the following permissions dialogue directing you to the upper corner of your chrome window where you'll be able to unblock the Mira web suite url to access your microphone and webcam:

7. Adjusting audio and video input/output settings

• Once you are in the call, you can change the audio in (eg mic) and out (eg speakers) and video (eg webcam) setting using the "gear" settings icon along the bottom by simply selecting the option you wish to use from the dropdown list.
• The options presented are those devices which are accessible to your Laptop or Desktop via your device's Operating System. If you do not see a specific option available, please check your Operating System audio and video settings to ensure the device has been recognized and is working with your Laptop or Desktop, and whichever setting is set as default.
• Changes to your Operating System settings will typically require you to log out and back into the web suite. In some cases, you may need to perform a restart of your Laptop or Desktop.

8. Using the in-call features

• Once in a Connect session, you have a selection of extended features available to help enhance your ability to guide/direct a Mira headset participant. 

i. Muting/unmuting your microphone

• If you would like to enable or disable your microphone, click the microphone button. The microphone will be set as on by default when starting a call.

 

ii. Sharing/unsharing your webcam

• If you would like to enable or disable your local webcam, click the video button. The webcam will be set as off by default when starting a call.

 

iii. Sending text messages

• In addition to speaking to the headset user, you can also send messages. Use the message feature in loud environments or in situations in which you want to ensure you are properly heard, or for sharing serial numbers or other types of text-based reference information which can be challenging to communicate verbally.
• All text messages are saved and provided in the call report. Consider using text messages to document steps during a work procedure which you can extract from call reports to then re-purpose into work instructions for use with Mira Flow.
• Note that a Headset user cannot send text messages back as this feature doesn't lend itself well for hands-free interfaces.

1. Click the message button in the bottom right to open up the message dialogue.
2. Type your message to the headset user.
3. Click send or hit return on your keyboard to send your message.

 

iv. Making annotations

• While on a call, you have the ability to make annotations to visually call out objects and locations within the headset user's environment.

1. To make an annotation, click the start annotation button in the bottom left of the call window.
2. The video feed will freeze as a screenshot.
3. Use your mouse or trackpad to draw your annotations over the screenshot.
4. Click the send button in the bottom left to send your annotated screenshot to the user in the headset.

 

v. Sharing your screen, window, or tab

• While on a Connect call, you can also share a screen with the headset user.
• To share live content with the headset user, click the screen sharing icon:

1. Use the Your Entire Screen tab to share a full desktop screen.
2. Use the Application Window tab to share one specific application window.
3. Use the Chrome Tab to share another tab within your web-browser.

 

9. Ending a call

• To end a call, simply click on the red end call button.

 

10. Providing call feedback

• After ending a call, you will be presented with the call feedback page.
• Click thumbs up or thumbs down and add a note to help share you experience of the call and help us continue to improve our Connect application.
• Or click skip to continue.

11. Accessing call report(s)

• A report of the call is made available to participants in the call, which can be accessed under the Connect app page. Click on the "call reports" tab to view a list of all call reports available to you, and then click into a specific call time/date to open call details
• The call report enables you to view any shared media during the call, as well as the participants, date, time, and length of call.
• Helpful tip: Call reports are only available to participants involved in the call, for the purposes of ensuring data privacy.