This article describes how to update your Prism Pro application via Testflight, and also what to do if you experience an "app expired" event.
If your organization manages iPhone device(s) via a Mobile Device Management (MDM), please contact your IT administrator for any questions relating to updates to the application.
Updating the Prism Pro App
ITestflight is an Apple distribution platform which enables beta and non-consumer facing applications to be installed and downloaded to iOS devices.
The best way to manage Prism Pro App updates - and avoid app expiration events via Testflight - is to set Testflight on your iPhone to enable automatic updates.
1. Set Testflight to automatically update apps
The automatic update setting in Testflight is only available in Testflight 3.x . To be able to use Testflight 3.x, your iPhone must be running iOS 13 or higher.
Currently, all the compatible iPhone devices with the Mira Prism Pro headset (regular sizes iPhone 7,8, and SE 2020) are able to update to iOS13 or higher.
For more info on how to check the software version on an iPhone.
For more info on how to update the software on an iPhone.
a. How to update Testflight on your iPhone is version 3.x
If your phone is on iOS13 or higher, your phone will be able to update to Testflight app to 3.x.
3.x was released in November 2020. As long as you have updated the Testflight app on your iPhone since then, you will be running this version.
To update Testflight, either:
- Find and update Testflight on the app store on your iPhone
- Or, use the camera on your iPhone to scan the following QR code. This will link to the Testflight app on the app store.
b. How to turn on automatic updates in Testflight
After installing TestFlight 3.x or later, open TestFlight and tap the Settings icon in the upper-right corner.
Tap Automatic Updates, and Tap On.
2. Update Prism Pro App manually
If you're unable to update the iPhone to iOS13 or higher to set automatic updates in Testflight, then you can still update the Prism Pro app. It will just require you to do it manually whenever there is a new release.
Open Testflight, and tap “update” next to the Prism Pro application.
How resolve an “App Expired” event
If the Prism Pro app is no longer accessible on your iPhone as it displays an “App Expired” notification upon launch, you should be able to open Testflight, and tap “Update” next to the Prism Pro app to resolve this event.
If the Prism Pro app does not display in Testflight, please use the camera on your iPhone to scan the QR code provided in the article above. This will launch the Prism Pro application in Testflight, and enable you to re-install the application.